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I have 4 dogs insured for several years. They switched underwriters and went up on premiums. When I called they offered to switch two of my dogs that were sisters to a annual deductible, one had previous claims. I was told had to wait for renewal for the other 2, which...
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2.2
Newtown Square, Pennsylvania
I didn't like
  • Bad faith insurer
#1120608
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Three words - Bad Faith Insurer *** Moving this to the top since it is important - To everyone that has had issues dealing with Petplan - I know not everyone is in a position to bring legal action but at the very least file a complaint with your state's insurance...
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1.0
Newtown Square, Pennsylvania
I didn't like
  • Bad faith insurer
  • Denials
  • Refusal to cover costs
#1111014
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a dog attacked my dog mine was ok other dog was nt I got the vet bill thinking 3rd party covered this kind of insedent but I know by pet insurance there love to take ypour mony but don t like to cough up when you need to claim abit like all insurances I don't know why...
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#1107975
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Petplan Pet Insurance Review

Petplan
#1012853
Denied coverage: My dog had record of a hot spot 2012 This year 2016, diagnosed with MRSP, pet plan claimed the MRSP was "preexisting" If he had has this infection for that length of time he would have died. Absolute worst company with terrible customer service
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Petplan Pet Policy Claim Review

Petplan
#914893
1.0
Details
First claim been taking months smallest claim ever and getting the biggest run around WTF
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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I adopted my dog Theo, about 2-3 years old, on December 3, 2016 from a local animal shelter. Theo had been to the vet, was neutered, microchipped, vaccinated, and on antibiotics for a rash. Besides being underweight and the rash, nothing else was known to be wrong with...
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nopetplan
nopetplan

I see what you're saying, but to my knowledge he was, at the time of insurance purchase, healthy. I had had him for 10 days when I purchased his insurance. What else could I h...

duck272
duck272

The problem with your story is that (if I'm understanding things correctly) he was diagnosed with heartworm during the fifteen day waiting period. The reason that insurance co...

1.3
Newtown Square, Pennsylvania
I didn't like
  • Do not remburse on valid claims
  • Refused every claim
  • Denials
#1030382
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I agree 100% !!! Pet Plan is all about making money and NOT about helping anyone but themselves... My plan was going up because they had a NEW underwriter and that person changed all the plans! IT WAS A JOKE!! The coverage was way less and much more expensive!! I...
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#1029652
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We signed up for a 1 year Petplan package for our new puppy and set up our plan to start on the first day we took our puppy home from the breeder. later that month after getting back from the lake our puppy had some red marks on his stomach so we took him to the vet....
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1.7
I didn't like
  • Refused every claim
#1029649
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And I thought it couldn't get any worse.They took a payment from my credit card on file when my plan was already cancelled. When I informed them of this, they at first denied it and two managers later finally realized their mistake. But the icing on the s**t cake of...
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1.3
Newtown Square, Pennsylvania
I didn't like
  • Denials
#1028304
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That's where pet insurance can help. Petplan’s comprehensive plan covers:* Tooth extractions due to injury or disease Periodontal disease Fractured and broken teeth Gingivitis And other non-routine dental treatments, as standard! so you can protect their kisses + your...
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#1019391
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Petplan is very eager to collect money but moves nothing short of glacial when it's time to answer a claim. They will do everything in their power to deny a claim. I had to file a claim after an illness to my dog. Petplan related the illness to a condition (allergic...
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#1013419
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I insured my dog as soon as I got her. I did know my dog had megaesophagus when I rescued her, she was only 13 weeks old at the time. I had them do an underwriting. I knew things related to her ME would not be covered. I had full bloodwork and tests done showing she...
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1.4
#976610
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