filters
State:
Show
City:
Show
Product:
Show
This company (PetPlan) not only refused to pay for services as per the contract but also continued to charge monthly policy fees after policy cancellation for 7 continuous months after my pets death. They (Heather and Ashley) also refused to give me the information to...
Read more
GorgeousKingfisher862
GorgeousKingfisher862

this company is the worst

1.0
I liked
  • Tht they took my payment in promise to pay for pet bills
I didn't like
  • Refused to pay as per their agreement in the contract
#1391213
Reply to reviews
i have adopted my pet by november 2015 and immediately got a plan with petplan. i have NEVER requested anything from the insurance since i adopted my pet. this year i had two vet bills for a swollen leg ( from january 2018) and an ear infection ( from august 2018 )....
Read more
1.0
I didn't like
  • Refusal to cover costs
  • Everything they offer
  • Terrible customer service
#1358778
Reply to reviews
Show

Petplan - SCAM!!!

SCAM!!!! Denies claims. I had verified proff from three vets that my cat did not have a pre-exsisting condition Persueing a class action suit
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1253090
Reply to reviews
Petplan refused to cover the vet bill under the allegation that vomit and diarrhea are pre-existing conditions just because my dog had the same symptoms eight months ago. But vomit and diarrhea are symptoms, not conditions. Most of the cases when a dog becomes sick, he...
Read more
1.3
#1246179
Reply to reviews

Petplan has been increasing my monthly premiums every year for the 8 years that I have had my dog insured with them. This year I have attempted to file some claims under $500 and was sent a denial stating that my deductible is $500 (per condition) I just got off the...
Read more
Anonymous
Lana

Me too. This company is a big pile of SCAM.I have just lodged a complaint with FOS. I suggest you do too. https://www.fos.org.au/My premiums are now almost 3 times the amount ...

#1135760
Reply to reviews
I have 4 dogs insured for several years. They switched underwriters and went up on premiums. When I called they offered to switch two of my dogs that were sisters to a annual deductible, one had previous claims. I was told had to wait for renewal for the other 2, which...
Read more
2.2
I didn't like
  • Bad faith insurer
#1120608
Reply to reviews
Three words - Bad Faith Insurer *** Moving this to the top since it is important - To everyone that has had issues dealing with Petplan - I know not everyone is in a position to bring legal action but at the very least file a complaint with your state's insurance...
Read more
1.0
I didn't like
  • Theft
  • Bad faith insurer
  • Refused every claim
#1111014
Reply to reviews
a dog attacked my dog mine was ok other dog was nt I got the vet bill thinking 3rd party covered this kind of insedent but I know by pet insurance there love to take ypour mony but don t like to cough up when you need to claim abit like all insurances I don't know why...
Read more
#1107975
Reply to reviews
I adopted my dog Theo, about 2-3 years old, on December 3, 2016 from a local animal shelter. Theo had been to the vet, was neutered, microchipped, vaccinated, and on antibiotics for a rash. Besides being underweight and the rash, nothing else was known to be wrong with...
Read more
nopetplan
nopetplan

I see what you're saying, but to my knowledge he was, at the time of insurance purchase, healthy. I had had him for 10 days when I purchased his insurance. What else could I h...

duck272
duck272

The problem with your story is that (if I'm understanding things correctly) he was diagnosed with heartworm during the fifteen day waiting period. The reason that insurance co...

1.3
I didn't like
  • Denials
  • Do not remburse on valid claims
  • Refused every claim
#1030382
Reply to reviews

Contact Petplan

Mailing Address:
Petplan
3805 West Chester Pike, Suite 240
Newtown Square, PA 19073
United States
Phone:
(866) 467-3875
More

Petplan Products and Services

I agree 100% !!! Pet Plan is all about making money and NOT about helping anyone but themselves... My plan was going up because they had a NEW underwriter and that person changed all the plans! IT WAS A JOKE!! The coverage was way less and much more expensive!! I...
Read more
Anonymous
Anonymous

Pet Plan did not pay services including tumors, cracked teeth and lab work for cancer because they claim from one year to another it's a pre-existing condition. Our dog didn't...

#1029652
Reply to reviews